Learning a little every day

Posts tagged meeting

In een interview met BBC Worklife legt Gianpiero Petriglieri hoe dat komt:

Video chats mean we need to work harder to process non-verbal cues like facial expressions, the tone and pitch of the voice, and body language; paying more attention to these consumes a lot of energy.

Het laten vallen van stiltes is een ander probleem. Bij normale conversaties hoort dat, maar bij videobellen denk je direct dat er iets met de verbinding aan de hand is. En:

It also makes people uncomfortable. One 2014 study by German academics showed that delays on phone or conferencing systems shaped our views of people negatively: even delays of 1.2 seconds made people perceive the responder as less friendly or focused.

Wat het extra lastig maakt voor beroepen waar het opbouwen van een vertrouwensband belangrijk is: verkoper en account managers, en diplomaten.

Update 13-05: Harold Jarche maakt in ‘Zoom is not the problem — meetings are’ een belangrijk punt:

In meetings, bloody meetings I highlighted age-old problems with business meetings, which I learned about in the 1980’s and which continue today. Meetings should have an objective, a clear format, and be run by a competent person to facilitate the process. Most importantly there must be a clear reason why the meeting is necessary in the first place. Quite often, an alternative would be more effective than calling a meeting — e.g. one-on-one conversation, email, wiki, blog, discussion thread, etc.

Zie ook: Liberating meetings.